Family Base

The Family Base weighs 19.5 kg.

85 cm long x 35 cm wide x 32 cm high

The Family Base annex covers 3 x 3 m when pitched. You can also guy out the connector to gain an additional 3 x 2 m of space.

Once payment has been confirmed, we dispatch your order as quickly as possible. As a rule, that means your parcel arrives within two to three working days.

Please note: delivery times can vary depending on location and product availability. For precise information, please contact our customer service.

Yes, that's possible. Just send us an email or contact us via the contact form. We'll then help you add the extra items to your order as quickly as possible.

Yes, you can cancel your order at any time. Simply send us a message via the contact form and we'll take care of the cancellation as quickly as possible.

You'll find an overview of all available payment methods in the cart once you've added all your items. If you order at a trade fair, we'll issue an invoice afterwards which you can conveniently pay by bank transfer.

Yes, payment in instalments or partial amounts is possible. For online orders you can select a suitable payment provider, for example PayPal or Klarna. If you'd like to order at a trade fair, just speak to us on site and we'll explain how it works.

Yes, if you'd like to collect your roof top tent from us in person, the invoice must be paid in full beforehand. Alternatively, you can bring a confirmed proof of payment with you to the collection.

If there's an error on your invoice, please get in touch with us by email, by phone or via our contact form. We'll take care of it as quickly as possible and sort it out for you.

If you'd like a refund, please contact us via the contact form, by email or by phone. We'll process your request as quickly as possible. As a rule, the money is back in your account within a week.

For purchases at trade fairs we voluntarily grant you a 14-day right of withdrawal. The law usually provides no right of withdrawal for trade fair purchases, but we give you this option so you can think things over in peace after the purchase and confirm your decision.

As soon as a payment has reached us and been allocated to the relevant order, you'll automatically receive confirmation of receipt of payment.

Yes, you can change your delivery address afterwards as long as the order hasn't been dispatched yet. Just write to us via the contact form or by email and we'll update the delivery address accordingly.

It can happen that your parcel hasn't been collected from us yet or hasn't been processed at the parcel depot. If tracking doesn't update after a longer period, please contact us via the contact form or by email. We'll then look into it case by case.

You'll receive an automatic dispatch confirmation as soon as your order has been handed over to the shipping provider. That confirmation also contains the tracking data, which shows whether the parcel has already been handed over or is still awaiting collection, plus an estimated delivery time.

As a rule, the Roof Space roof top tent is delivered by freight forwarder, while accessories are sent via a parcel service. Large annexes are sent individually in separate parcels; small accessories are bundled, possibly also in their own parcel. You'll receive a separate dispatch confirmation for each delivery with a tracking link so you can follow the status of each shipment.

If individual items are missing from your order, we may have sent them in a separate parcel. So please check whether you've received another dispatch confirmation. If a product is still missing, please contact us via the contact form or by email. We'll then look into it case by case.

If individual items in your order are out of stock at the time of dispatch, we'll first send out the available items. We'll send the missing items on as soon as we receive the stock.

A delivery delay can occur when we're experiencing a high volume of orders. In such cases we'll inform you about the extended delivery time.

Also check whether you've received a notification from the freight forwarder to arrange a delivery date, as well as your dispatch confirmation and the tracking links for the individual parcels. Sometimes a parcel is still sitting at a parcel depot.

If you have any questions, feel free to contact us via the contact form.

Yes, we also ship our roof top tents & accessories internationally. For orders outside the EU, additional customs duties and import fees may apply, which you should take into account.

If you'd like to claim a VAT refund after importing into a non-EU country, please send us a message via the contact form or by email. Once you've submitted the required documents, we'll issue a corresponding credit note for you.

You'll find an overview of our dealers on the relevant info blog page of our website under "Dealer directory". There's a map there linking all the dealers and roof top tent rental companies where you can view a Roof Space roof top tent near you.

We provide general recommendations on vehicle maintenance with a roof top tent fitted, to ensure safety and performance. Please note that driving through a car wash with a roof top tent fitted is not permitted, in order to avoid possible damage.

The height of the fitted roof top tent can affect access to multi-storey or underground car parks. Please check height restrictions before using such places.

Choose your spot carefully: look for level ground and avoid sloping terrain, don't spend the night in flood-prone areas, and steer clear of areas beneath unstable slopes or near rotten trees. Secure the vehicle against rolling away. Position the roof top tent so the entrance faces away from the wind. In strong wind, secure the roof top tent to your vehicle's wheel rim using the auxiliary strap. In storms or thunderstorms, don't leave the roof top tent unattended. Fold it down in a storm or thunderstorm and take shelter in the vehicle. Make sure to keep a safe distance from fires and grills.

Yes, we offer the legally required warranty of 2 years on our products. You'll find details in the product information or on our website.

If part of your Roof Space roof top tent is damaged, you can send us an enquiry via the contact form. Please include photos of the affected parts. We'll then send you the spare parts right away. If you're unable to replace the parts yourself, we're happy to discuss how to proceed together.

If your delivery is incomplete or a parcel wasn't delivered, it may be because the items were sent in several parcels. If something still hasn't arrived after some time, please contact us via the contact form or by email. We'll look into the case and send you any missing products.

If your order was damaged in transit, please report the damage to the forwarder's driver immediately and have it documented.

Then send us photos of the damaged area via the contact form or by email. We'll get in touch with you to arrange a replacement or compensation.

Yes, the warranty remains valid with cosmetic damage too. In such cases please contact us via the contact form so we can review the individual case.

Yes, you can return your Family Base within the statutory withdrawal period.

Please get in touch with us via the contact form or by email. Any transport costs for the return would have to be covered by you in this case.

We regularly announce the fairs we're attending on Instagram. You'll always find the relevant post pinned to the top of our profile.

Yes, you can collect your roof top tent from us. Optionally, we also offer installation, charged at 150 euros. If you'd like installation, discuss this with your advisor on site.

You'll then receive a link to our calendar together with the invoice. There you can conveniently choose a suitable slot for collection or installation.

Yes, we offer discounts at trade fairs. If you visit us there, we'd be delighted to make you a special show offer.

Trade fair prices apply to purchases you make directly at the fair. Orders placed during the fair come with a 14-day right of withdrawal. So you have 14 days to reconsider your decision.

No, our trade fair offers apply exclusively on site at the fair. If you'd like to visit us there, get in touch and we'll let you know where you can find us next.

No, retroactive trade fair discounts aren't possible. If you're interested in our products at the fair but don't want to make a final decision yet, you have 14 days after ordering to reconsider. This right of withdrawal applies directly to purchases made at the fair.

For purchases at trade fairs we voluntarily grant you a 14-day right of withdrawal. The law usually provides no right of withdrawal for trade fair purchases, but we give you this option so you can think things over in peace after the purchase and confirm your decision.

No, taking the tent directly from the fair isn't possible. Our tents either come to you by post, or alternatively you can collect your roof top tent from us on site and mount it yourself or have it mounted for €150. We don't carry any products at the fair itself for direct handover.

We regularly share information about our events, including the community event, in our newsletter. This year the community event is currently planned for the end of June. You can use the newsletter to sign up to take part directly.

As a rule you'll get a quick response to enquiries sent via the contact form. In most cases you'll hear back from us the same day.

The easiest way to reach us is via the contact form on our website. There you can already provide important information and attach photos. Alternatively, you can reach us by phone on our landline number or by email at info@roofspace.de