Versand

Roof Space Australia

Shipping Policy

Rooftop tents are large, heavy items that travel by specialist freight. Here is exactly how we get one to you, what it costs, and what to expect on delivery day.

Effective 12 August 2026 · Last updated 12 August 2026

We deliver Australia-wide. Metro delivery rates are shown at checkout. Outside the metro areas listed below, select Request a Delivery Quote at checkout and we will come back to you with a price before we ship.

1. Where we ship

We ship to all Australian states and territories. We do not currently ship internationally from this store. If you are outside Australia, contact us and we will point you to the right Roof Space distributor.

We cannot deliver to PO Boxes or Parcel Lockers — our freight carriers require a physical street address with someone available to receive the goods.

2. Delivery rates

Rates are calculated at checkout based on your delivery state:

State / territory	Metro delivery	Outside metro
New South Wales	Sydney Metro — $250	Request a Delivery Quote
Victoria	Melbourne Metro — $350	Request a Delivery Quote
Queensland	Brisbane Metro — $350	Request a Delivery Quote
South Australia	Adelaide Metro — $450	Request a Delivery Quote
Western Australia	Perth Metro — $500	Request a Delivery Quote
Australian Capital Territory	Canberra / ACT — $250	Included in the ACT rate
Northern Territory	Request a Delivery Quote	Request a Delivery Quote
Tasmania	Request a Delivery Quote	Request a Delivery Quote

All delivery prices are in Australian Dollars and include GST. Please select the option that matches your address — if a metro rate is selected for a regional address, we will contact you with the correct freight cost before dispatch, and you may cancel for a full refund if you would rather not proceed.

3. Free local pickup

Local pickup from our Central Coast NSW location is free and available on every order. Choose Local Pickup (Central Coast NSW) at checkout. We will email you when your order is ready, usually within 3–5 business days, along with the pickup address and available times.

Please bring your order confirmation and photo ID, and a vehicle capable of carrying the item — a Roof Space 2 weighs approximately 67 kg and a Roof Space 4 approximately 90 kg in its carton. We recommend bringing a second person to help load.

4. Processing and dispatch

Orders are processed on business days (Monday to Friday, excluding NSW public holidays).
In-stock orders are typically picked and handed to the carrier within 1–3 business days.
Orders placed on a weekend or public holiday are processed on the next business day.
During sale periods and peak season, dispatch can take a little longer — we will tell you if it will.

You will receive a dispatch confirmation with tracking details, where the carrier provides them, as soon as your order leaves us.

5. Transit times

Once dispatched, typical transit times for bulky freight are:

Destination	Indicative transit time
Sydney, Newcastle, Central Coast, Wollongong	1–3 business days
Melbourne, Brisbane, Canberra	2–5 business days
Adelaide	3–7 business days
Perth, Darwin, Hobart	5–12 business days
Regional and remote areas	Advised with your delivery quote

These are estimates provided by our carriers, not guarantees. Delivery times are outside our control once goods are with the carrier and can be affected by weather, road closures, industrial action and peak freight periods. We will always help you chase a delayed consignment.

6. What happens on delivery day

Because of their size and weight, rooftop tents are delivered by freight carriers rather than parcel couriers.
The carrier will usually contact you to arrange a delivery window. Please make sure the phone number on your order is one you will answer.
Delivery is kerbside. The driver is not required to carry the item into a garage, up stairs or onto a vehicle.
Someone aged 18 or over must be present to receive and sign for the goods.
Please arrange a second person to help move the carton — it is a two-person lift.

If nobody is available at the agreed time, the carrier may return the goods to their depot and charge a redelivery fee, which is payable by you.

7. Authority to leave

We do not offer unattended delivery for rooftop tents. If you provide the carrier with an authority to leave, you accept the risk of loss or damage from that point, and we cannot replace goods that go missing after being left unattended.

8. Incorrect address

Please check your delivery address carefully at checkout. If you notice an error, contact us immediately at sales@roofspace.com.au — we can usually correct it before dispatch. Once the consignment is with the carrier, an address change may not be possible, and any redirection fee is payable by you.

9. Damaged or missing deliveries

Inspect your delivery on arrival. Report visible transit damage to sales@roofspace.com.au with photographs within 48 hours so we can lodge a carrier claim. If tracking shows your order as delivered but you have not received it, contact us within 7 days and we will investigate with the carrier. See our Refund Policy for how these claims are resolved.

10. Duties, taxes and insurance

All prices include GST. There are no import duties on domestic Australian deliveries. Consignments are covered by our freight arrangements while in transit; risk passes to you on delivery.